Privacy Policy

Introduction

Your privacy is important and we believe that it should be protected. This policy tells you how we will use the information you provide to Propertywide.co.uk and how you can have control over this. By using Propertywide.co.uk and its essential services, you are agreeing to the policy so please read it carefully.

In most circumstances the information collected about you will be used for the following:

  • To improve the features on Propertywide.co.uk and the services we offer.
  • To help us improve the personalised service we offer.
  • To enable you to benefit from relevant third party services.
  • To support our marketing and promotion activity.
Who we are

'We' are Countrywide Group. Registered in England No. 08340090. Registered Office: County House, Ground Floor, 100 New London Road, Chelmsford, Essex, United Kingdom CM2 0RG. VAT No. 212551112.

Propertywide.co.uk is owned by Countrywide Group. Countrywide is widely acknowledged as the leading provider of all services relating to residential property in the UK including Estate Agency, Mortgage and related Financial Services, Lettings, Conveyancing and Surveying. For more information read more about us.

Personal information

When you signup with Propertywide.co.uk or opt to utilise any of the services offered on the site you will be asked to disclose some personal information. This could include your name, email address, telephone number and nature of your enquiry.

In addition to this we also reserve the right to record information concerning how you use this site. This could include making a note of the pages you view, the property searches you conduct, the services you use and the agents you contact.

The information we collect will be used to enhance our offering in order to provide you with a more personalised and effective experience. We may contact you from time to time to inform you of important developments with regard to Propertywide.co.uk. Additionally if you have provided your consent we may also contact you to let you know about any services or promotions we think may be of interest to you.

You have a right to access the information that we hold about you. From time to time our calls may be recorded for training and quality purposes. To obtain a copy of this information, you should email enquiries@propertywide.co.uk.

Contacting us about our properties or services

If you wish to contact us about any of the services offered via Propertywide you will be asked to complete a short form. Your information will then be sent to the appropriate agent or division you wish to contact. If your enquiry relates to a specific property, the agent will be sent a code to notify them of the particular property you are interested in.

Signing up with Propertywide.co.uk

By signing up with Propertywide.co.uk we will be able to enhance the service we offer you. Once signed in you will be able to save your favourite properties, store property search criteria, update your personal details and change your password.

Who can access your information?

We reserve the right to retain access to the personal information we have gathered from you. If you have provided the relevant consent, we may from time to time choose to pass your information on to third parties outside of the Countrywide Group.

If you subsequently change your mind about being contacted by these third parties please email us at enquiries@propertywide.co.uk or sign into your My Account page to change your preferences.

Data security

At Propertywide.co.uk we adhere to robust security procedures. Countrywide, and therefore Propertywide.co,uk is registered under the Data Protection Act 1998. As such, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it.

The information you provide to us is kept in a secure data warehouse with restricted access. We also use a number of measures to ensure electronic access is protected and our systems can’t be exploited. When working with third parties we insist they have secure measures in place to protect your information.

Use of the personal information collected from you is restricted to our employees and appropriate third party employees. Employees will only use this information if they need it to perform a specific and relevant task.

Please be aware that protective controls are implemented in the login "My Propertywide" area of the site only. We will save and store details you submit to us securely for as long as required by the laws of England and Wales.

Location Services

Propertywide.co.uk offers location-enabled services, such as “Use my location” button when visiting our web site from a mobile browser or using Propertywide for Windows Phone 7, iPhone and Android apps. If you use those services, we may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location and pre-populate search field with that location, and provide a list of local agents and properties for sale or rent. This location data is collected anonymously in a form that does not personally identify you and is discarded immediately after use and is not stored in any way or for any length of time.

Additional Information

Depending on the mobile device you use, you will be asked when you use the location services for the first time. The information about your location is sent only when you request so by clicking the “Use my location” button. In Propertywide for Windows Phone 7 app you can disable the “Use my location” button at any time by using the information (i) button on your Windows Phone 7 handset and de-selecting the ‘Use my location’ option.

If you have any questions or comments about the way we use your personal information or our privacy policy, please email us at enquiries@propertywide.co.uk.

*Location services are only applicable to users browsing Propertywide using a mobile device and the mobile application.

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