Treating Customers Fairly

• As a residential property purchaser there are a number of service standards you can expect from Countrywide Mortgage Services

We understand that the process of buying a home can be confusing, and committing to a mortgage to facilitate your property purchase is a big step. Countrywide Mortgage Services is dedicated to ensuring each and every one of our customers is treated in a fair and transparent manner. We will always ensure you understand each stage of the mortgage process and that the products we recommend are suited to your needs as a property purchaser.

Fair treatment has always been at the heart of how we do business and these six key commitments will ensure that you're interests are catered for at every stage of your mortgage application.

• You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
• The products and services marketed by Countrywide are designed to meet the needs of our customers.
• Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
• Our advice will be suitable for your needs and will take account of your circumstances.
• You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
• Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

Countrywide does not charge for mortgage advice

Due to the increasing complexity of the mortgage market, many mortgage brokers now charge an upfront fee of up to 1.5% for their advice. At Countrywide Mortgage Services we are dedicated to providing an unrivalled recommendation and advice service without charge.

• Contact Us

• or call 01908 854 436

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

*Whilst we do not charge for our advice, please note that there will be a £249 administration fee for residential mortgages and £349 for Buy to Let mortgages which is payable when your mortgage contracts exchange (conclusion of missives in Scotland). Alternatively Buy to Let customers can choose to pay a one off ‘Lifetime’ fee of £799. See our ‘Buy to Let Lifetime’ Terms of Business for further details.

Countrywide Mortgage Services, Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes. MK7 8JT. Countrywide Mortgage Services is a trading name of Countrywide Principal Services Ltd which is authorised and regulated by the Financial Services Authority (FSA number 301684). Please note that, Buy to Let mortgages are not regulated by the FSA.