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Treating Customers Fairly

Treating Customers Fairly
  • Whether you're adding to your property portfolio, or making your first property investment purchase, there are a number of service standards you can expect when obtaining a buy to let mortgage through Countrywide.

We understand that buying a property to let requires a lot of careful consideration and choosing the right mortgage can make all the difference to the viability of your investment. As such we will always endeavour to fully understand your investment goals and recommend mortgage products that will best help you achieve them.

Treating our customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you will be treated fairly at every stage of your property investment dealings with us, now and in the future.

  • You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
  • The products and services marketed by Countrywide are designed to meet the needs of our customers.
  • Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
  • Our advice will be suitable for your needs and will take account of your circumstances.
  • You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
  • Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

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