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Treating Customers Fairly

Treating Customers Fairly
  • Whatever stage you are at in the property sale process you can be sure Countrywide Mortgage Services will do its utmost to ensure your mortgage requirements are met and you are treated fairly.

You may be selling property and looking to finance a move up the property ladder, alternatively you may be downsizing or selling your property and redeeming your mortgage altogether. Whatever your goal, we will strive to ensure we provide clear and concise information at every step and we will only recommend products that meet your needs.

Treating customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you will be treated fairly at every stage of your property investment dealings with us, now and in the future.

  • You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
  • The products and services marketed by Countrywide are designed to meet the needs of our customers.
  • Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
  • Our advice will be suitable for your needs and will take account of your circumstances.
  • You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
  • Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

Your home may be repossessed if you do not keep up repayments on your mortgage.

A fee will be payable for arranging your mortgage. Your Mortgage Consultant will confirm the amount before you choose to proceed.

Mortgage availability depends upon your circumstances. Terms and Conditions apply.

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