Treating Customers Fairly

• Whatever stage you are at in the property sale process you can be sure Countrywide Mortgage Services will do its utmost to ensure your mortgage requirements are met and you are treated fairly.

You may be selling property and looking to finance a move up the property ladder, alternatively you may be downsizing or selling your property and redeeming your mortgage altogether. Whatever your goal, we will strive to ensure we provide clear and concise information at every step and we will only recommend products that meet your needs.

Treating customers fairly has always been at the heart of how we do business. Our six key commitments ensure that you will be treated fairly at every stage of your property investment dealings with us, now and in the future.

• You can be confident that when dealing with Countrywide, your fair treatment is central to our culture.
• The products and services marketed by Countrywide are designed to meet the needs of our customers.
• Countrywide will provide you with clear information and will keep you informed throughout your dealings with us.
• Our advice will be suitable for your needs and will take account of your circumstances.
• You can expect that all products sold by us will be as described within our literature and by our Mortgage Consultants.
• Countrywide will not impose any unreasonable restrictions on customers wishing to change product or provider. We will provide full details upfront of any restriction that may be in place.

For free mortgage advice choose Countrywide

Due to the intricate nature of today's mortgage market, countless mortgage brokers now charge a fee for their advice. In some cases this can be 1.5% of the mortgage balance. Here at Countrywide we are dedicated to providing our advice and recommendation service without charge.

• Contact Us

• or call 01908 854 436

Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.

*Whilst we do not charge for our advice, please note that there will be a £249 administration fee for residential mortgages and £349 for Buy to Let mortgages which is payable when your mortgage contracts exchange (conclusion of missives in Scotland). Alternatively Buy to Let customers can choose to pay a one off ‘Lifetime’ fee of £799. See our ‘Buy to Let Lifetime’ Terms of Business for further details.

Countrywide Mortgage Services, Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes. MK7 8JT. Countrywide Mortgage Services is a trading name of Countrywide Principal Services Ltd which is authorised and regulated by the Financial Services Authority (FSA number 301684). Please note that, Buy to Let mortgages are not regulated by the FSA.